Frequently Asked Questions
Everything you need to know about setup, operational workflows, and subscription plans.
How fast can I set up CafeOS in my cafe?
Setup takes under one day! Once registered, you can immediately upload your menu items, specify table layouts, and generate QR code sheets. If you need assistance, our support engineers can guide you through the process in under 15 minutes.
Do you charge a commission on digital orders?
No! Unlike third-party aggregators, CafeOS is a pure software-as-a-service (SaaS) platform. We charge a flat monthly or yearly subscription depending on your selected tier (Digital Menu, Growth, or Premium) with absolutely zero commissions on your sales.
Can I use CafeOS on my existing tablets, phones, or PCs?
Yes! CafeOS is fully responsive and cloud-based. It runs inside standard web browsers on iPads, Android tablets, Windows PCs, and macOS devices without requiring expensive proprietary hardware.
Which thermal printers are compatible with CafeOS?
Our billing and kitchen printing engine supports standard ESC/POS thermal printers. You can trigger KOT and bill printouts via USB, Bluetooth, or local network (Ethernet/Wi-Fi) connections directly from the POS interface.
Does CafeOS support ingredient inventory management?
Yes! Our Premium Plan offers comprehensive ingredient-level stock tracking, real-time low stock alerts, and recipe costing tools to help you minimize waste and run a highly efficient kitchen.
Can I upgrade or downgrade my plan at any time?
Yes! You can switch between Digital Menu, Growth, and Premium plans directly from your Admin Subscription settings. Limits and features update immediately, and charges will adjust on your next billing cycle.